Terms and Conditions of Use
By accessing and using canadacitizenshiphelp.ca, you agree to be bound by the following Terms and Conditions.
- General Information
Canada Citizenship Help is operated by Canada AG Immigration & Citizenship Services, a private company led by a Regulated Canadian Immigration Consultant (RCIC), fully licensed and in good standing with the College of Immigration and Citizenship Consultants (CICC).
We are not affiliated with Immigration, Refugees and Citizenship Canada (IRCC) or any other government agency.
We provide professional services to assist with the preparation and submission of Canadian citizenship applications. We do not issue citizenship certificates ourselves.
- Our Commitment
At Canada Citizenship Help, we are committed to the highest standards of client service. Our easy-to-use online platform is designed to minimize errors and avoid unnecessary delays.
Please note: We are not responsible for delays, refusals, or errors caused by factors beyond our control, including but not limited to:
- Missing or incorrect application materials (e.g., unsigned forms, incorrect photos, or lack of proof of citizenship)
- Postal or courier errors or delays
- Processing timelines or decisions made by IRCC or other government agencies
- Documents lost by postal or courier services, IRCC, or other authorities
- Cancellation & Refund Policy
Decisions regarding citizenship applications and processing timelines are at the sole discretion of the Government of Canada.
Our professional fees are non-refundable if your application is refused by IRCC. However, a full refund may be granted if Canada Citizenship Help has not provided any services outlined in Section 2 and in accordance with the Refund Policy section 6 of the Service Agreement.
Refunds will be issued to the original payment method. Processing times for refunds may vary depending on your financial institution.
- Legal Disclaimer and Professional Relationship
By retaining our services, you enter into a binding Retainer Agreement with Canada AG Immigration & Citizenship Services. This creates a contractual and fiduciary relationship regulated by the CICC.
Under this relationship:
- Fiduciary Duty – We act in the client’s best interests, provide competent service, maintain confidentiality, and avoid conflicts of interest.
- Contractual Relationship – The Retainer Agreement defines the scope of services, fees, responsibilities of both parties, and termination conditions.
- Regulatory Oversight – The RCIC is licensed and regulated by the CICC, which enforces a Code of Professional Conduct and provides a mechanism for client complaints.
- Confidentiality – RCICs are legally bound by strict confidentiality obligations under the CICC Code of Professional Conduct.
- Privacy & Data Protection
All personal information collected is handled in accordance with our Privacy Policy.
We use secure servers located in Canada and apply administrative, technical, and physical safeguards to protect your information. Your information will be used solely for the purpose of preparing, submitting, and following up on your Canadian citizenship or passport application.
We will not share your information with third parties unless required by law. Personal data will be retained only as long as necessary to fulfill service obligations and then securely destroyed.
- Ownership & Intellectual Property
All content on this website—including text, layout, graphics, icons, and software—is the property of Canada Citizenship Help and is protected by copyright law.
Trademarks, logos, and service marks displayed on this site are owned by or licensed to Canada Citizenship Help and may not be used without prior written consent.
You may use this site for personal, non-commercial purposes only. Any reproduction, redistribution, or modification of site content without written permission is strictly prohibited.
- Acceptable Use of the Site
By signing up online, you are granted limited, non-transferable permission to use this site in accordance with these Terms.
You agree not to:
- Submit fraudulent, speculative, or false applications
- Interfere with the site’s operation or burden its infrastructure
- Transmit viruses, malicious software, or infringing content
- Post unlawful, defamatory, or offensive materials
Violation of these conditions may result in termination of access and potential legal action.
- Age and Responsibility
By using this site, you confirm that you are of legal age to create binding obligations and accept responsibility for all activities conducted under your account.
- Termination
Canada Citizenship Help reserves the right to terminate your access to this site and our services at any time in the event of misuse, non-compliance, or breach of these Terms.
- Assignment
You may not assign or transfer your rights or obligations under this Agreement.
- Modifications
We reserve the right to update or amend these Terms at any time. Continued use of the site constitutes acceptance of the revised Terms.
- Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.
- Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any dispute arising from these Terms shall first be addressed in writing. If unresolved, the matter may be referred to the College of Immigration and Citizenship Consultants (CICC) or to a court of competent jurisdiction in Ontario.
- Entire Agreement
These Terms, together with our Service Agreement and Privacy Policy, constitute the entire agreement between you and Canada Citizenship Help.
No amendment shall be valid unless made in writing or published on this site.
For more information, please review our Service Agreement and Privacy Policy.
