Use of Website
By accessing and using canadacitizenshiphelp.ca, you agree to be bound by the following terms and conditions. Canada Citizenship Help is a private company not affiliated with any government agency. We offer support services for Canadian citizenship applications, but do not issue citizenship certificates ourselves.
Our Commitment
At Canada Citizenship Help, we are committed to the highest customer service standards. We’ve built an easy-to-use, innovative online platform to help minimize errors and avoid unnecessary delays in your citizenship application process.
Please note: We are not responsible for delays or mistakes caused by external factors beyond our control, including (but not limited to):
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Missing or incorrect application materials (e.g., unsigned forms, incorrect photos, or lack of proof of citizenship)
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Postal or courier errors
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Delays by Immigration, Refugees and Citizenship Canada (IRCC)
We do not accept liability for documents lost in transit by postal, courier services, or IRCC.
Cancellation & Refund Policy
Citizenship decisions and timelines are at the sole discretion of the Government of Canada. Our professional fees are not refundable if your application is refused. However, a partial or full refund may be granted if Canada Citizenship Help does not perform the services outlined in Section 2 of the Retainer Agreement.
Refund Conditions:
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Cancel same day as purchase: Full refund
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Cancel within 6 months: Refund minus a $25 non-refundable processing fee
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Cancel within 6 to 12 months: Refund minus a $50 non-refundable processing fee
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Cancel after 12 months: No refund
Refunds are issued to the original payment method. Your credit card provider may take up to 7 business days to process the refund.
Legal Disclaimer
Canada Citizenship Help provides general information and guidance regarding Canadian citizenship applications. Our services do not replace legal or professional immigration advice.
Ownership & Intellectual Property
All content on this website—including text, layout, graphics, icons, and software—is the property of Canada Citizenship Help and is protected by copyright laws. Trademarks, logos, and service marks on this site are owned by or licensed to us and may not be used without prior written consent.
You may use the site for personal, non-commercial purposes only. Reproduction or distribution of any content without our express written permission is prohibited.
Acceptable Use
You agree:
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Not to use the site for fraudulent, speculative, or false applications.
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Not to interfere with the site's operation or burden its infrastructure.
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Not to transmit viruses, malicious software, or infringing content.
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Not to post unlawful, defamatory, or offensive materials.
Violating these conditions may result in termination of access and potential legal action.
Communications & Monitoring
Use of this site constitutes consent to monitoring. Submitting suggestions or content grants Canada Citizenship Help the unrestricted right to use and reproduce those submissions. We assume no responsibility for user-submitted content.
Termination
Canada Citizenship Help reserves the right to terminate your access to this site and services at any time, especially in the event of misuse or breach of these terms.
Assignment
You may not assign or delegate your rights or obligations under this agreement.
Modifications
We reserve the right to modify these terms at any time. Continued use of the site indicates acceptance of the updated terms.
Severability
If any provision of these terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
This User Agreement, our Retainer Agreement, and Privacy Policy constitute the whole agreement between you and Canada Citizenship Help. Any amendments must be made in writing or published on this site.
For more information, please review our Retainer Agreement and Privacy Policy.
